Reference

Read These Terms Before You Open an Account

These terms set out the rules that apply when you use fq999 — from opening your account to making deposits through bKash, Nagad or Rocket, and everything in between.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount closure policyJurisdiction-dependent access
fq999 Read These Terms Before You Open an Account
TERMS QUERY CONTACT

Reach Us About Any Terms Question

If a clause is unclear or you believe something on your account conflicts with these terms, our support team can walk you through it. You can reach us through live chat, email or the in-app message centre. Response times vary, but we aim to reply to all written queries within one business day. For urgent account issues — such as a transaction held pending verification — live chat is the faster path.

Team online

Live Chat

Start a chat session directly from any page on fq999. Useful for quick questions about payment terms or account status during active hours.

Email Support

Send a detailed query to our support address. Include your registered bKash, Nagad or Rocket number so we can locate your account quickly.

In-App Message Centre

Log in on mobile, go to Account, then Messages. Write your question there and our team will respond within the same thread for easy reference.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

fq999 keeps your account data protected using SSL encryption across all connections, including when you submit your bKash or Nagad wallet number during verification. Your personal details are held only as long as needed for account and transaction records. We do not share your information with third parties outside what is required to process your payment through Rocket, bKash or Nagad. You have the right to request a copy of the data we hold on your account by contacting support in writing.

SSL Account Protection

Every login, deposit step and personal data field on fq999 is secured with SSL encryption. Your wallet credentials are never stored in plain text.

Data Retention Policy

We retain account and transaction records for as long as the account is active and for a period after closure, as required by applicable rules in your region.

Payment Matching Requirement

Withdrawals must go back to the same bKash, Nagad or Rocket number used for your deposit. This protects your funds and keeps the account audit clean.

Request Account Changes

To update your registered wallet number, legal name or contact details, submit a written request through live chat or email. We verify identity before any change is made.

Common Questions About fq999 Terms

These are the questions we hear most often about how our terms work in practice — covering accounts, payments and eligibility. If your question is not here, contact support directly.

Access and eligibility depend on your local law and the region you are in. We recommend checking whether using fq999 is permitted in your specific location before opening an account.

No. One account per person is a firm rule under these terms. If we detect duplicate accounts, both may be suspended and any pending balance will be held for review until the matter is resolved.

Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad or Rocket account may result in a transaction hold and a request to verify ownership before any withdrawal is processed.

We update the date on this page when the terms change. Continuing to use your account after a change is posted means you have accepted the new version. Check this page periodically.

Yes. Request account closure through support. Any verified balance will be returned to your registered bKash, Nagad or Rocket wallet after identity and transaction checks are completed.

Contact support via live chat or email with your account details and the specific transaction or action in question. We will review it and respond in writing within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.